Bali Tour Packages

Bali Tour Packages


Bali Tour Packages Terms & Conditions Logo


Bali Tour Packages Top is a Travel Agent vacation planner who assists clients in finding their ideal destinations, matching them with suitable vacation spots, and providing a list of activities to enhance their travel experience. Planning and selling transportations, accommodations, insurance and other travel services. Cooperating with clients to determine their needs and advising them appropriate destination, modes of transportations, travel dates, costs and accommodations. Providing relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to travelers.

We work with 3rd party partners such as tourist attractions operators, tourist destinations operator, hotels, villas, homestays, etc. Everything that happen at a tourist attractions or destinations is the responsibility of the operators. But we make sure all of our tourist attractions and tourist destinations are safe and have certified standard operating procedures. However, we ensure that all of our tourist attractions and tourist destinations are safe and have standard operating procedures that have been certified.


The operator of this website is Bali Tour Packages Top company. This website is provided for the sole purpose of assisting customers in gathering travel-related information, determining the availability of related products and services, making legitimate reservations, or otherwise transacting business with travel suppliers. You refers to the consumer who visits the website and/or makes a reservation through us on this website or through our customer service representatives.

Please thoroughly review the Terms of Service. By accessing or utilizing this website, booking any travel-related products or services on this website, or contacting our call centre agents, you agree to be bound by the Terms of Service in effect at the time. If you do not agree to the Terms of Service, please do not use this website or our call center to make reservations. Bali Tour Packages Top may modify these Terms of Service at any time, and your continued use of this website is contingent on your acceptance of the revised Terms of Service.

Customers may only use the Services provided by Bali Tour Packages Top as described below if they have read and unreservedly accepted these General Terms and Conditions by selecting the appropriate box provided for this purpose. Without this acceptance, it is impossible to proceed with the booking procedure. The customer agrees to comply with the obligations outlined in these terms and conditions. Customer and Bali Tour Packages Top are legally bound once Bali Tour Packages Top sends the customer written confirmation of a reservation via whatsapp, email, etc.

When making a reservation, customers are deemed to have read, understood, and agreed to the following terms and conditions. Customers should save and/or print a copy of these terms and conditions for future reference.


As the worldwide COVID-19 corona-virus pandemic continues, I acknowledge that these travel plans may be interrupted or canceled by the supplier providing them, a government entity, or another third party over which Brentwood Travel has no control. In addition, I acknowledge that the supplier’s cancellation, rebooking, and refund policies will govern my rights and remedies, including my right to receive a refund, in the event of a cancellation, rebooking, or refund. In addition, I am aware that, should I choose to purchase travel insurance, the terms of the policy will determine whether and to what extent any financial loss will be covered. By signing below, I agree to hold Brentwood Travel harmless and release the agency from any and all liability for any damages, including monetary losses, I may incur as a result of the interruption or cancellation of these travel arrangements. 

By signing this agreement, I acknowledge the contagious nature of COVID-19 and assume the risk of exposure to or infection with COVID-19 while traveling. This exposure or infection may cause bodily harm, illness, permanent disability, and even death. I voluntarily agree to assume all of the aforementioned risks and accept full responsibility for any injury (including, but not limited to, personal injury, disability, and death), illness, damage, loss, claim, liability, or expense of any kind that I may experience or incur in connection with Brentwood Travel. 

As global travel expands, all destinations, airports, air carriers, hotels, restaurants, transfer companies, car rental agencies, stores, and excursions have implemented COVID-19 safety measures and precautions that are subject to daily change. These safety measures may include, but are not limited to, curfews, attraction closures and reduced hours, group size restrictions, social distance requirements, health examinations, self-quarantine mandates, and COVID test results. By signing this agreement, I assume full responsibility for ensuring that I and my traveling companions are in possession of all necessary travel documents (such as COVID test results, pre-travel questionnaires, etc.). In addition, I am aware that I am responsible for the COVID-19-related documents (such as COVID test results, pre-travel questionnaires, etc.) required to travel to my specific destination.


Reservation cancellations and/or modifications must be made directly with Holiday Tours.


The company reserves the right to cancel the tour in the event that there are insufficient participants or uncontrollable factors that prevent the safe conduct of the tour or the delivery of services as described in the itinerary, such as acts of God, war, transportation or other forms of strike, civil strike, pandemic, endemic, and order from the Government of Malaysia and/or other countries.

Alternative excursions, preferably to the same destination or similar tours, will be suggested by the company.  If you choose not to accept the alternative tour, the company will endeavor to refund your entire payment, subject to the refund policy of the company’s partner.  In the event of cancellation due to insufficient number of passengers or inability to secure seats or lodging, the company will issue a full refund.

Due to circumstances over which the operators have no control, the company and/or associated agents reserve the right to alter or modify itineraries, travel arrangements, and hotel accommodations in any way deemed necessary, or to withdraw the services of an accompanying tour manager.


We reserve the right to cancel your reservation if the bank deems your payment suspicious or if complete payment is not received in a timely manner.

  • Free Cancellations: Cancellations made at least 2 days prior to the date of the reservation will receive a full refund.
  • 50% Refund for Cancellations Made Within 1 Day Cancellations made within 1 day will receive a 50% refund.
  • Free Cancellations: Cancellations made within 12 hours of the reservation time will not be refunded.

In accordance with the terms and conditions that are specific to the type of products or services purchased, cancellation upon your request may not be permitted or may require a minimum processing time of varying durations.

All hotel reservation cancellations will incur a 10% cancellation fee plus an administrative fee. We must inform you that the VAT and administrative expenses cannot be refunded because they are paid to third parties. You agree to pay the full cancellation, booking, and administration fees for any products or services you order but do not use. In certain instances, The Operator will assess a cancellation fee and/or fee modification imposed by travel service providers.


The customer should contact us for assistance if, after making a reservation, he or she wishes to change the date of travel, the destination, the location where the trip begins, the accommodation, or the mode of transportation.

Changes to reservations are permitted if space is available.  A modification to the entire reservation will be treated as a cancellation and will incur cancellation fees.  Your reservation may be canceled at any time.  To avoid any confusion, cancellations must be submitted in writing. No changes are permitted within 1 calendar day of the departure date. 

You may modify your online order or purchase by contacting our staff via WhatsApp, email, etc. In such a case, the company shall, whenever possible, make alternative arrangements of comparable quality.


Email confirmation of a reservation includes the essential details, such as the service description and price, and is sent to the consumer. After 24 hours, if the consumer has not received a booking confirmation via WhatsApp, email, or social media, he or she should contact customer support.

It is expressly agreed that data stored in the information systems of Holiday Tours and/or its suppliers shall be admissible as evidence regarding the customer’s bookings. Data stored in computers or electronic media are valid proof, and shall therefore be acceptable under the same conditions and with the same evidential value as a physical written document. The terms and conditions for a particular product or service can be reviewed during business hours at our Sales and Customer Service office. If there are no terms and conditions for a specific product or service, you may cancel the booking or purchase by contacting The Sales and Customer Care or by visiting one of our branches during office operating hours.


Reservations must be made in the name as it appears on the guest’s passport. Name alterations are typically prohibited. At check-in, the visitor will be required to present a valid passport or identification card. The guest will be required to make a new reservation if the name on the reservation and the passenger’s passport/ID do not match. Please ensure that your name is spelled correctly and is identical to how it appears on your passport, visa, national identification card (ID), and other travel documents when you make a reservation.


The website’s default currency is the Indonesian Rupiah (IDR). The payment gateway will process and charge payments in Indonesian Rupiah. Prices in other currencies are indicative and subject to the exchange rate levied by your bank in addition to any transaction fees determined by the bank or other institution processing the transaction. This means that the amount indicated on your credit or debit card statement may differ from the amount displayed on this website when making reservations. Please contact your bank or credit card issuer if you have any concerns regarding these fees or the exchange rate applied to your reservation.

Clearly state that the prices listed on this website do not include Value-Added-Tax (VAT), levies, fees, airport pick-up fee, or any other charges, as well as any applicable fines or interest for your negligence. You must pay the amount specified by this clause in accordance with the request. All prices displayed for products and services are subject to change, and prices are not final until complete payment has been received. When applicable, airport taxes must be paid. Some airlines and travel service providers may impose a fuel surcharge that is not reflected in the displayed prices and must be paid in addition. There may be routing restrictions and other special conditions.After completing an order, the total quantity must be paid in full. Credit card payment must be made through the website. After your payment has been confirmed, you will receive an e-ticket, hotel voucher, or confirmation. Please note that your reservation will be released automatically if we have not received payment or confirmation from you within two hours of making the reservation.


In the event of a refund due to cancellation or modifications to the booking, refunds will only be issued in accordance with the rules and restrictions of the applicable suppliers, as communicated during the booking progress. It is not possible to receive a refund for unused accommodations, meals, sightseeing excursions, transportation, or any other services included in the tour price.

Only after Bali Tour Packages Top has received the refund amount from the supplier will refunds be issued. Customers should be aware that supplier refunds may take up to six months.

All refunds are subject to the exchange rate in effect at the time of the refund. Upon receiving refunds from the supplier, the amount (less any applicable administration fees) will be transmitted back to the original payment method.


The company reserves the right to cancel or modify any itinerary or bookings made for a client, as well as refuse to accept or retain any individual as a tour participant.  If any such person appears likely to imperil the health, safety, or comfort and enjoyment of others on the tour, they will be asked to leave.  Additionally, the company reserves the right to terminate this reservation.

If for any other reason, any carrier, hotel, or other contractor refuses to allow the participant/participant’s to participate in the tours, the company’s sole liability shall be to refund to the passenger any monies paid, less the amounts for services already used, administration, cancellations fees, and other deductions in accordance with the partner’s terms and conditions on refund.

Terms and Conditions, performance, and all disputes arising out of or relating to these Terms and Conditions shall be governed by Indonesian law. You consent to and hereby submit to the exclusive jurisdiction of the courts of the Republic of Indonesia in all disputes arising out of or relating to these Terms and Conditions, performance, and use of this website.


The displayed prices are accurate at the time of publication, and the Price List is included in the brochure and website. Due to increases in airfare, exchange rates, other transportation costs, hotel rates, government taxes, etc., prices are subject to change, and the company reserves the right to increase prices accordingly and without notice.


Passengers are responsible for ensuring that their travel documents and visas are in order.  The company will advise you on the necessary documentation.

As a general rule, you must have a legitimate international passport or other recognized travel documents that are valid for at least six (6) months after your departure date from the final destination on your itinerary.  Visas, vaccinations, and health certificates, as required by the various government authorities of the countries to be visited, must be obtained prior to travel.  The company will assist you in obtaining the necessary visas whenever feasible.  Service fees and visa fees are the responsibility of the passengers.  Visa approval is contingent upon and solely at the discretion of the respective country’s Immigration Department / Home Office.

If for any reason your application for a visa or required exit permit is denied, the applicable cancellation fees listed in the table above will apply. The company is not responsible or liable for any expenses, reimbursements, or refunds of tour prices if a passenger is denied entry into any country on the tour for any reason, including lack of a required visa.


Prices listed on the website exclude travel insurance. Therefore, the Customer is advised to purchase an insurance policy that covers the consequences of certain cases of cancellation as well as certain special risks, such as the cost of repatriation in the event of an accident or illness. The Customer is responsible for ensuring that any insurance policy purchased adequately meets their needs.

The risks covered by these policies, as well as the cost and quantity of coverage, are illustrated for illustrative purposes only on the website. If a policy is purchased, the insurer will mail the policy to the Customer. Claims must be submitted directly to the insurer in accordance with the policy’s terms and conditions.


This website may contain links or connections to third-party websites that are not maintained by The Operator and are provided solely for your convenience. The Operator has not reviewed all linked websites, is not responsible for their content, and makes no representations or warranties regarding any other websites or their contents or materials. Likewise, other websites may link to this website. Any third party wishing to establish a relationship with this site must obtain The Operator’s written permission, and The Operator reserves the right to deny permission for such connections. In particular, third parties may not link to any page other than the Home page of this website without The Operator’s prior written consent.


The Operator may terminate these Terms and Conditions and/or the provision of products and services at any time and for any reason, such as your misuse of this website or failure to comply with these Terms and Conditions. This termination will not affect The Operator’s discretionary right to continue providing assistance. Upon expiration or termination of these Terms and Conditions, all rights granted to you will expire and be returned to The Operator.

The Operator may modify any portion of this website, including products and services and the Terms and Conditions, at any time and without notice, at its sole discretion. Additionally, the operator reserves the right to decline any individual’s access to and use of the website at any time.

You will be informed of additional terms and conditions that apply to reservations, purchases of products and services, and other uses of a portion of this website. We reserve the right to cancel your reservations if you do not agree to abide by the terms and conditions, including the terms and conditions that apply to certain products and services.

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